What happens after you win: timelines and next steps

Seeing your name on a winner announcement is exciting—and we want the handover to feel calm and clear.

Here is what usually happens next, from first contact to prize delivery.

We attempt contact using the details on your account, so keep email and phone information accurate.

You may be asked to confirm identity with a government ID and proof of address, depending on the prize value.

Digital prizes are often fulfilled quickly by secure email or account credit once verification is complete.

Physical prizes need a confirmed delivery address; we will never ask you to pay unexpected fees to release a legitimate win.

If we cannot reach you within the window stated in the terms, we may move to a reserve winner as published.

Tax or regulatory obligations may apply in your jurisdiction; we recommend keeping records of any correspondence.

For experience prizes with fixed dates, we will outline booking steps and any flexibility in the winner pack.

If something looks suspicious—such as requests for gift cards or wire transfers—it is not from us; report it immediately.

We are here to make fulfilment straightforward—congratulations again, and welcome to the winners circle.